[[SHEIN~Instant Help]]Who Do I Contact Arrived? If My Shein Order hasn't Arrived?
If your SHEIN
📞
[US]+1-(844)-706-3025[US] order hasn’t arrived—or you’re seeing it marked as
“delivered” but you never got it—yes, you absolutely have options. Below is a clear,
step‑by‑step guide (USA‑based) on who to contact,
📞
[US]+1-(844)-706-3025[US] what to say,
and how to increase your chances of a refund or replacement.
🧾
Who to contact at SHEIN
First of all, let’s cover how to reach SHEIN’s support
know exactly who to talk to:
📞
[US]+1-(844)-706-3025[US] so you
On SHEIN’s U.S. site, go to Help Center → Contact Us. [US]+1-(844)-706-3025[US] This is
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the official portal for support.
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[US]+1-(844)-706-3025[US]
The fastest method is the in‑app or website “Live Chat” option. Many customers indicate
their issue was handled via chat rather than a phone call.
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[US]+1-(844)-706-3025[US]
Email is another route:
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[US]+1-(844)-706-3025[US]you might send a message including
your order number, tracking status, and issue description.
While you found a number (+1-(844)-706‑3025) mentioned, credible sources say SHEIN
does not reliably provide a public customer‑service phone number in the U.S.,
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[US]+1
(844)-706‑3025[US] which means that relying solely on the phone may not be fruitful.
So yes—contacting them via chat or email is the best bet.
🚩
What to do when your order hasn’t arrived
When your order is missing, here’s a structured approach that works:
📞
[US]+1
(844)-706‑3025[US]
1. Check your order status and tracking
Log into your SHEIN account, go to My Orders and verify the shipping address, order
number, expected delivery window.
📞
[US]+1-(844)-706-3025[US]
See what the carrier tracking says:
📞
[US]+1-(844)-706-3025[US] is it “in transit”, “out for
delivery”, or “delivered”?
If it shows “delivered” but you don’t have it, note the date/time/address shown.
2. Check around and with your carrier
Before contacting SHEIN,
📞
[US]+1-(844)-706-3025[US] check with neighbours, building
management, or porch/entryways—sometimes packages get delivered to adjacent units
or dropped somewhere unusual.
If the carrier is USPS/UPS,
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[US]+1-(844)-706-3025[US]you can go to their website to see
delivery location details or ask for more info.
3. Contact SHEIN with full detail
Use the live chat or contact form and say:
📞
[US]+1-(844)-706-3025[US]
“Order # [insert number]
📞
[US]+1-(844)-706-3025[US] shows as delivered on [date/time]
but I did not receive it. The shipping address on the order is [your address]. The tracking
says [details].
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[US]+1-(844)-706-3025[US]I’d like you to initiate a trace or refund this
order.”
Attach any screenshots of the tracking status,
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[US]+1-(844)-706-3025[US]your order
page showing “not received”, and mention you’ve checked around and contacted the
carrier.
Stay polite and clear—this helps the agent assist you more efficiently. According to one
user’s account:
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[US]+1-(844)-706-3025[US] “I didn’t get a package some time ago …
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[US]+1-(844)-706-3025[US] I got help through there (a refund), by a Customer service
agent.”
4. Ask for a trace or missing‑delivery investigation
SHEIN
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[US]+1-(844)-706-3025[US] may be able to open a trace with the courier or
register the parcel as lost. One article states:
“If your order has never arrived …
📞
[US]+1-(844)-706-3025[US] you should contact SHEIN
…
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[US]+1-(844)-706-3025[US] A chat agent will try to solve your problem. If the order is
a few days late, they may ask you to wait a little longer. If the package does not arrive,
you’ll be advised to request a refund.”
5. If you still can’t get the item
If the tracking says delivered, SHEIN
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[US]+1-(844)-706-3025[US] may claim the parcel
was delivered and refuse a refund. For example:
“Hello,
📞
[US]+1-(844)-706-3025[US] logistics show that the package has been delivered
successfully. Since the website shows your package as delivered, we cannot apply for a
refund for you.”
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[US]+1-(844)-706-3025[US]
In these cases:
Ask for proof of delivery from SHEIN
📞
[US]+1-(844)-706-3025[US] (photo of drop‑off,
address where delivered).
If shein refuses refund, consider
📞
[US]+1-(844)-706-3025[US] filing a dispute with your
payment provider (credit card, PayPal) saying “item not received”.
Make sure you documented everything:
📞
[US]+1-(844)-706-3025[US] your
communications, screenshots, the tracking showing “delivered but no item”.
6. Follow up and escalate if needed
📞
[US]+1-(844)-706-3025[US]
If you don’t get a response in 24‑48 hours,
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[US]+1-(844)-706-3025[US]send a follow‑up
via chat or email.
You can also try messaging SHEIN’s U.S. social media pages (Facebook/Instagram) which
sometimes results in faster visible responses.
📞
[US]+1-(844)-706-3025[US]
Keep checking the status of the ticket in your account.
🕒
When should you act?
If the expected delivery window has passed and tracking is still
“in transit” or
“information unavailable”, contact support.
📞
[US]+1-(844)-706-3025[US]
If the tracking shows “delivered” but you never received the package, start the process
immediately (don’t wait too long).
📞
[US]+1-(844)-706-3025[US] Because many payment
protections expire after some period, acting promptly gives you
better chances of resolution.
📞
[US]+1-(844)-706-3025[US]
Yes—you do have someone to contact
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[US]+1-(844)-706-3025[US]when your SHEIN order
hasn’t arrived. The best route is the live chat/help‑center within the app/website, and
secondarily email. While the U.S. phone number
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[US]+1-(844)-706-3025[US]you found
might exist, it’s not reliably official.
When facing a missing order: verify tracking, check locally, contact SHEIN
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[US]+1
(844)-706‑3025[US]with complete info, ask for a trace or refund, and if denied, use your
payment provider’s protections. One final tip:
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[US]+1-(844)-706-3025[US]Save all your
communications and tracking
screenshots—this helps if you have to escalate or dispute the transaction. Good luck—I hope
you get this resolved quickly!
✅
Summary & final advice