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China Eastern Airlines Wheelchair Assistance is a specialized service dedicated to supporting passengers with mobility challenges throughout their travel journey. From the initial stage of ticketing, travelers can request wheelchair assistance either online, through customer service, or at the airport, ensuring all arrangements are made ahead of time for a hassle-free experience. During check-in, passengers are provided with priority service and guided through a streamlined process to minimize waiting times and stress. The airline also offers full baggage assistance, helping passengers with luggage handling, including priority tagging and transfer, so their bags are managed efficiently.
Throughout the airport experience, clear and timely flight information is provided to passengers needing assistance, keeping them informed about boarding gates, delays, or any changes. The airline ensures priority boarding and deplaning for passengers using wheelchair services, helping them get to and from the aircraft comfortably and safely. The hallmark of Wheelchair Assistance is its comprehensive customer support team, trained to cater to the unique needs of passengers requiring mobility aid.
The airline encourages travelers to book wheelchair assistance at least 48 hours before departure to secure the service. Upon arrival, passengers continue to receive support through baggage claim, customs, and onward transportation arrangements. China Eastern Airlines is committed to making air travel inclusive, offering personalized, attentive service that prioritizes safety and dignity. Passengers can reach out to customer service via phone or visit airport counters for detailed assistance, ensuring a seamless and pleasant travel experience from start to finish. This focus on accessibility reflects China Eastern’s dedication to meeting the diverse needs of all travelers.