Customer Support
Welcome to Sociomix Customer Support! We are dedicated to assisting you with any questions, concerns, or issues you may have. Please review the information below to get in touch with our support team.
Email: support@sociomix.com
Phone: +91 9891901233
Our support team is also available through WhatsApp, Signal, and Telegram on the contact number above.
Business Hours
Our support team is available to assist you throughout the week from 9 AM to 10 PM, including weekends. We strive to provide you with a seamless and efficient experience on Sociomix.
Response Time
We aim to respond to all inquiries within 24 to 48 hours. However, response times may vary based on the volume of inquiries we receive. We appreciate your patience and understanding.
Feedback
We highly value your feedback! If you have any suggestions, comments, or feedback regarding our platform or services, please share them with us. Your input is essential for us to continually improve our services and better meet your needs. You can reach us at support@sociomix.com.
Technical Support
For technical assistance, such as issues with accessing your account, payments, or other technical matters, please contact our technical support team at support@sociomix.com or contact@sociomix.com.
Legal Support
For legal inquiries or issues related to our terms of service, privacy policy, or other legal matters, please contact our legal support team at legal@sociomix.com.
Job Support
If you are interested in career opportunities at Sociomix or have questions regarding job applications, please reach out to us at jobs@sociomix.com. We are always on the lookout for talented individuals to join our team.
Advertising Inquiries
For advertising opportunities and inquiries, please contact our advertising team at advertise@sociomix.com. We offer a variety of advertising options tailored to your needs.
Press Inquiries
For media and press inquiries, please contact us at press@sociomix.com. We are happy to provide information, interviews, and other media-related support.
Partnership Inquiries
For partnership opportunities and inquiries, please reach out to us at partner@sociomix.com. We are always interested in exploring new collaborations and partnerships that align with our mission and values.
Cancellation and Refunds
If you have questions regarding cancellations or refunds, please contact us at cancellation@sociomix.com. Our team will assist you with any issues related to campaign cancellations or refund requests.
Common Questions
Visit our FAQ page for answers to common questions and quick solutions to frequent issues. This can help you find solutions without waiting for a response.
Monitoring and Listening
We actively monitor our social media channels to quickly respond to your queries and feedback. This helps us address your concerns promptly and efficiently.
Escalation Management
For complex issues that require detailed discussion, we may escalate the conversation to private channels such as email or phone to ensure your privacy and provide a more comprehensive solution.
Multilingual Support
We offer support in multiple languages to cater to our diverse user base. If you need assistance in a language other than English, please let us know, and we will do our best to accommodate your needs.
Thank you for choosing Sociomix!
We appreciate your support and look forward to assisting you. If you have any questions or need further assistance, please do not hesitate to contact us at contact@sociomix.com.