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For voluntary cancellations, Frontier Airlines tickets are generally non-refundable. Call at +1-888-415-1245 (US) or +44-203-869-5245 (UK) You will usually receive a travel credit for the value of your ticket, minus any applicable cancellation fees, rather than travel money. Call at +1-888-415-1245 (US) or +44-203-869-5245 (UK)
However, there are a few exceptions where a full refund to your original form of payment may be possible:
24-Hour Rule: You can receive a full refund if you cancel your booking within 24 hours of purchase, as long as your flight is at least seven days away. Call at +1-888-415-1245 (US) or +44-203-869-5245 (UK)
Airline-Initiated Cancellations: If Frontier cancels your flight or has a significant schedule change or delay (more than 3 hours domestically), you are entitled to a full refund to your original form of payment if you choose not to travel.
Bundle Purchases and Elite Status: As of May 2024, customers who purchased an Economy, Premium, or Business bundle are not subject to change or cancellation fees. Call at +1-888-415-1245 (US) or +44-203-869-5245 (UK) Diamond Elite members are also eligible for refunds on cancelled flights.