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1‑844‑238‑2070 American Airlines Washington Office
Introduction
American Airlines is one of the largest carriers in the United States, serving millions of passengers every year. For travelers in the Washington area, having access to the American Airlines office is essential for booking assistance, baggage enquiries, refund requests, and customer service support. This guide provides complete information about the American Airlines Washington Office, including office details, working hours, baggage allowance, refund status checks, and customer care. Additionally, we cover services at the New York City Office of American Airlines and American Airlines Headquarters Details for a comprehensive travel reference.
American Airlines Washington Office Details
Address: 901 15th Street NW, Washington, D.C., 20005
Phone Number: 1‑844‑238‑2070
Working Hours: Monday–Friday: 9:00 AM – 6:00 PM; Saturday: 10:00 AM – 4:00 PM; Sunday: Closed
The Washington office handles a variety of customer needs, including ticketing, travel assistance, and general enquiries for both domestic and international flights.
Baggage Allowance
Understanding baggage policies is important to avoid extra fees and travel delays. Here’s a breakdown for American Airlines :
Carry-on Baggage: Each passenger is allowed one carry-on bag and one personal item. Carry-on dimensions must not exceed 22″ × 14″ × 9″.
Checked Baggage:
Standard Main Cabin passengers typically pay for the first checked bag ($40) and second bag ($45).
Weight limits are usually 50 lbs (23 kg) for Main Cabin passengers and up to 70 lbs (32 kg) for premium cabins.
Oversized or overweight baggage may incur additional fees.
International Flights: Allowances vary depending on fare class and route; premium cabins often include free checked bags.
Tip: Always check your ticket for the exact baggage allowance applicable to your route and fare class.
Refund Status Check
Passengers who have canceled a flight or booked a refundable ticket can check the status of their refund in the following ways:
Call the American Airlines Washington Office at 1‑844‑238‑2070 and provide your ticket number or booking reference.
Refunds for credit/debit cards typically take 7–10 business days; bank processing may extend this time.
Keep your ticket and payment details handy to ensure smooth processing.
Customer Care for Complaints / Comments
If you have feedback, complaints, or concerns about your travel experience, the American Airlines Washington Office offers the following support:
Phone-based assistance at 1‑844‑238‑2070
Ticketing and service support for issues such as delays, cancellations, or baggage problems
Escalation to the Customer Care Department for unresolved complaints
When contacting customer care, provide full flight details, ticket number, and a detailed description of your issue to receive the fastest resolution.
Services at the New York City Office of American Airlines
For travelers in the New York area, the American Airlines New York City office provides additional services including:
Flight booking, cancellations, and changes
Baggage claims assistance
Refund status checks
Customer service for complaints or feedback
Frequent flyer and loyalty program support
The New York office serves as a regional hub for passenger support, ensuring travelers have access to comprehensive assistance.
American Airlines Headquarters Details
For corporate or global inquiries, here are the headquarters details:
Headquarters Address: American Airlines Group Inc., 1 Skyview Drive, Fort Worth, Texas, 76155, USA
Phone Number: 1‑817‑963‑1234
Working Hours: Monday–Friday: 8:00 AM – 6:00 PM (local time)
Headquarters Functions:
Manages global flight operations and route planning
Oversees airline administration, ticketing, and customer service
Handles corporate and media inquiries
FAQs – American Airlines Washington Office
Can I check in my baggage at the Washington office?
– No, checked baggage is processed at the airport. The office handles ticketing and general customer assistance.
What is the carry-on baggage allowance?
– Each passenger may bring one carry-on bag and one personal item.
How can I check the status of my refund?
– Contact the Washington office at 1‑844‑238‑2070 or use the online Manage My Booking option.
What do I do if my baggage is lost or delayed?
– Report immediately at the airport baggage counter and follow up with the Washington office or customer care team.
Are baggage fees the same for all American Airlines flights?
– No, fees vary depending on route, fare class, and destination. Always confirm your allowance before travel.
Does the New York City office provide baggage and refund services?
– Yes, the New York City office handles booking changes, baggage issues, and refund queries.
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Conclusion
The American Airlines Washington Office is a key resource for travelers seeking support with tickets, baggage, refunds, and complaints. With additional services at the New York City office and the corporate headquarters in Texas, passengers have multiple channels to manage their travel experience efficiently. Knowing these details ensures smoother trips and better preparedness for any travel-related issues.