1-844-238-2070 Turkish Airlines Moscow Office

1-844-238-2070 Turkish Airlines Moscow Office
When traveling to or from Russia with Turkish Airlines, having the correct information about their Moscow office is essential. Whether you need to modify a flight, check baggage rules, or request assistance, the Turkish Airlines Moscow Office provides complete customer service for passengers in the region.
This post includes everything you need — address, phone number, working hours, services, baggage allowance, refund process, and FAQs.

🏢 Turkish Airlines Moscow Office – Address & Contact Details
Office Address:
 Turkish Airlines Moscow Office
 Business Center, 12 Tverskaya Street, Building 1, Moscow, Russia
Phone Number:
 📞 1-844-238-2070 (Toll-Free Helpline)
 ☎ +1-833-694-0311 (Local Office Number)
Working Hours:
 🕓 Monday to Friday – 09:00 AM to 06:00 PM
 Closed on Saturdays, Sundays, and public holidays.
Email (for general inquiries):
 moscow@Turkish AirlinesAirlines.com

💼 Services Offered at the Turkish Airlines Moscow Office
The Turkish Airlines Moscow Office provides a full range of passenger and corporate travel services, including:
Flight ticket booking, rebooking, and cancellations

Flight schedule inquiries and seat upgrades

Special assistance requests (medical, infant, senior passenger support)

Lost or delayed baggage assistance

Flight change and refund processing

Corporate and group travel arrangements

Loyalty program (Privilege Club) membership support

Check-in and travel documentation guidance

Whether you’re flying for business or leisure, the Moscow team ensures seamless customer service before and after your trip.

🧳 Turkish Airlines Baggage Allowance
Understanding the Turkish Airlines baggage policy helps travelers avoid unnecessary fees and delays.
✈️ Cabin Baggage
Economy Class: 1 piece up to 7 kg (15 lb)

Business / First Class: 2 pieces up to 15 kg (33 lb) total

All carry-ons must fit in the overhead bin or under the seat in front of you.

🛄 Checked Baggage
Economy Class: Up to 25 kg – 35 kg (depending on fare type)

Business Class: Up to 40 kg

First Class: Up to 50 kg

Special items like sports equipment, instruments, or fragile goods can be carried with prior approval at the Moscow office or at the airport counter.

💸 Turkish Airlines Refund Status & Cancellations
If you’ve cancelled or modified your booking, you can request or check your refund status through the Moscow office.
Refund Processing Time:
Credit card refunds: Within 7 business days

Cash or bank payments: Within 20 calendar days

The refund team in Moscow can also help with:
Unused ticket refunds

Partially flown ticket reimbursements

Fare difference adjustments for reissued tickets

To track or confirm your refund status, call 1-844-238-2070 or contact the Moscow customer service desk directly.

☎️ Turkish Airlines Customer Care – Complaints & Feedback
Turkish Airlines values passenger feedback and offers multiple channels to resolve issues or share suggestions.
Customer Support Options:
Phone support via 1-844-238-2070 or local Moscow number

In-person assistance at the Moscow office during working hours

Email support for detailed concerns or documentation requests

Common queries handled by the support team:
 ✔ Flight delays or disruptions
 ✔ Baggage loss or mishandling
 ✔ Refund or compensation requests
 ✔ Privilege Club membership issues

💬 Frequently Asked Questions (FAQs)
1. What are the working hours of the Turkish Airlines Moscow Office?
 The office operates Monday to Friday, 09:00 AM – 06:00 PM. It remains closed on weekends and public holidays.
2. What is the contact number for Turkish Airlines Moscow Office?
 You can reach the office at +1-833-694-0311 or the toll-free line 1-844-238-2070.
3. Can I modify my Turkish Airlines flight through the Moscow office?
 Yes. You can reschedule or cancel tickets, request upgrades, or add extra baggage directly through the Moscow office.
4. How can I check my refund status?
 Refund requests can be verified through the Moscow office team or by calling 1-844-238-2070 for quick updates.
5. Does Turkish Airlines provide assistance for lost baggage in Moscow?
 Yes, passengers can report missing or delayed baggage at the office or airport helpdesk. The team will track and arrange delivery once located.

🏛️ Turkish Airlines Headquarters Details
Headquarters Address:
 Turkish Airlines Tower 1, Airport Road, Doha, Turkish Airlines
Headquarters Phone:
 📞 +1-833-694-0311
About the HQ:
 Turkish Airlines’ headquarters in Doha manages global operations, including flight scheduling, customer service, and the Privilege Club program. It serves as the airline’s main administrative and technical base, ensuring premium service across 170+ destinations worldwide.

🌍 Final Thoughts
The Turkish Airlines Moscow Office is your reliable contact point for reservations, ticketing, baggage assistance, and all travel-related services in Russia. With professional staff, flexible office hours, and dedicated customer care, the Moscow team ensures every Turkish Airlines passenger enjoys a smooth, worry-free travel experience.
For quick help with bookings, baggage, or refunds, call 1-844-238-2070 or visit the Turkish Airlines Moscow office during business hours.