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1‑844‑238‑2070 Turkish Airlines Taipei Office
If you’re in Taiwan and planning your next trip with Turkish Airlines , the Turkish Airlines Taipei Office is your go-to destination for all travel-related assistance. Whether you’re booking a flight, managing reservations, or checking your refund status, the Taipei office provides complete customer care and information services to make your travel experience smooth and stress-free.
Turkish Airlines Taipei Office Contact Information
Office Address:
Turkish Airlines Taipei Office
(Exact local office address may vary; please verify the latest location through Turkish Airlines customer support.)
Phone Number:
📞 1-844-238-2070
Working Hours:
🕘 Monday to Friday: 9:00 AM – 5:00 PM
🕗 Closed on Weekends and Public Holidays
For immediate assistance outside office hours, travelers can reach the Turkish Airlines 24-hour customer service helpline at the number above.
Services Offered at the Turkish Airlines Taipei Office
At the Taipei office of Turkish Airlines , passengers can access a wide range of services, including:
Flight Booking and Reservations
Assistance with booking, rebooking, and managing your Turkish Airlines flights.
Check-in Support
Guidance on online and airport check-in procedures.
Flight Schedule Information
Get updates about flight timings, routes, and delays.
Baggage Services
Help with baggage allowance, lost baggage, and additional baggage requests.
Refund and Ticket Cancellations
Assistance with refunds, travel credits, and fare adjustments.
Frequent Flyer Program (AAdvantage)
Support for enrolling or managing your AAdvantage membership.
Baggage Allowance with Turkish Airlines
Understanding Turkish Airlines ’ baggage policy ensures you travel without surprises:
Carry-On Baggage:
One personal item (like a purse or laptop bag) and one carry-on bag are allowed.
The carry-on should not exceed 22 x 14 x 9 inches (56 x 36 x 23 cm) including handles and wheels.
Checked Baggage:
Economy passengers can check up to 2 bags (fees may apply).
Each checked bag must not exceed 50 lbs (23 kg) and 62 linear inches (158 cm).
Premium Cabins:
Business and First-Class passengers enjoy higher baggage allowances, often with no additional charge.
For overweight or oversized luggage, additional fees may apply. The Taipei office can assist you with pre-payment and approval for excess baggage.
Refund Status Check
If you’ve canceled your ticket and want to check your refund status, the Taipei office team can help. You can inquire about your pending refund by:
Calling 1-844-238-2070
Providing your ticket number and booking reference
Requesting an update via the Turkish Airlines customer service desk
Refunds typically process within 7–20 business days, depending on your payment method and booking type.
Customer Care for Complaints / Comments
Turkish Airlines values customer feedback. If you have a complaint, comment, or compliment, the Taipei office can guide you through the process. You can:
File a written complaint at the Taipei office.
Call the Customer Care hotline for immediate assistance.
Request updates on past submissions or case resolutions.
The Turkish Airlines Customer Care Department ensures that every issue—from flight delays to baggage claims—is handled promptly and professionally.
Services at the New York City Office of Turkish Airlines
In addition to the Taipei branch, the Turkish Airlines New York City Office provides similar services, including:
Ticket booking and reservations
Group travel arrangements
Corporate travel support
Visa and travel documentation guidance
Flight changes, upgrades, and special assistance requests
Both the Taipei and New York offices follow the same customer-first standards set by Turkish Airlines Headquarters.
Turkish Airlines Headquarters Details
Headquarters Address:
Turkish Airlines Group Inc.
1 Skyview Drive, Fort Worth, Texas 76155, USA
The headquarters oversees all global operations, including flight scheduling, safety management, corporate communications, and customer relations. All regional offices, including the Taipei office, coordinate with the headquarters to ensure consistent quality of service across all destinations.
Frequently Asked Questions (FAQs)
1. What are the working hours of the Turkish Airlines Taipei Office?
The Taipei office operates Monday to Friday, from 9:00 AM to 5:00 PM, excluding weekends and public holidays.
2. How can I contact Turkish Airlines Taipei Office?
You can call the office directly at 1-844-238-2070 for flight inquiries, reservations, or support.
3. Can I check my refund status from Taipei?
Yes, simply contact the Taipei office or the main customer service line and provide your booking details.
4. What is the baggage allowance for international flights?
Typically, passengers are allowed one carry-on and one personal item, plus up to two checked bags (depending on fare class and route).
5. Does the Taipei office handle lost baggage claims?
Yes, the Taipei office can assist with lost or delayed baggage reports and follow-ups.
6. Where is Turkish Airlines ’ headquarters located?
The headquarters is located in Fort Worth, Texas, USA.
Conclusion
The Turkish Airlines Taipei Office is dedicated to providing travelers with all the information and assistance they need — from baggage policies to refund updates and customer care services. Whether you’re traveling for business or leisure, you can rely on Turkish Airlines ’ professional support team to make your journey seamless and comfortable.