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1‑844‑238‑2070 Turkish Airlines Tokyo Office
Introduction
Flying with Turkish Airlines in Japan? Whether you’re booking a ticket, checking baggage, or need assistance with refunds, knowing the local office details can save time and make your travel experience smoother. The Turkish Airlines Tokyo office provides comprehensive services for travelers in the region, including customer support, baggage handling information, and guidance on refunds. This guide also covers related topics such as services at the New York City office and headquarters details.
Turkish Airlines Tokyo Office Details
Address: Turkish Airlines Tokyo Office, Marunouchi Trust Tower, 1-8-3 Marunouchi, Chiyoda-ku, Tokyo, 100-0005, Japan
Phone Number: 1-844-238-2070 (for inquiries and assistance)
Working Hours: Monday to Friday: 9:00 AM – 6:00 PM, Saturday: 10:00 AM – 4:00 PM, Sunday: Closed
Baggage Allowance at Turkish Airlines
Understanding your baggage allowance before traveling can help avoid extra fees and delays. Key details include:
Carry-on: Each passenger may carry one standard overhead bag and one personal item, such as a backpack or laptop bag. Maximum size for carry-on is 22” x 14” x 9”.
Checked Bags:
Domestic flights: First checked bag fee is typically $40, second checked bag $45.
International flights: Allowances may vary depending on route and fare class. Premium cabin passengers often get free checked baggage.
Weight Limits: Standard checked baggage weight is 23 kg (50 lbs) for Economy and 32 kg (70 lbs) for Business or First Class. Oversized or overweight baggage may incur extra charges.
Refund Status Check
If you need to check the status of a ticket refund:
Contact the Turkish Airlines Tokyo office at 1-844-238-2070 with your booking reference and ticket number.
Refunds typically take several business days depending on the payment method.
For online bookings, you can also check the refund status through your Turkish Airlines account under “Manage My Booking.”
Customer Care for Complaints / Comments
Turkish Airlines Tokyo office also handles complaints, feedback, and customer service issues:
Call the Tokyo office or the main customer service number for assistance.
Provide flight details, ticket number, and a description of your complaint or feedback.
The office will guide you through resolution or escalation if needed.
FAQs – Turkish Airlines Tokyo Office
Can I check in my baggage at the Tokyo office?
– No, baggage check-in is handled at the airport terminal. The Tokyo office handles ticketing, information, and customer service.
What is the carry-on allowance on Turkish Airlines ?
– One carry-on bag plus one personal item. Size limits apply.
How do I track my refund request?
– Contact the Tokyo office with your ticket number or check online via your account.
Who can I contact for complaints?
– Reach out to the Tokyo office or Turkish Airlines customer care for assistance.
Do baggage fees vary by flight?
– Yes, fees depend on route, fare class, and cabin type. Always check your ticket for specific rules.
Services at the New York City Office of Turkish Airlines
For travelers or corporate clients in the United States, the New York City office offers:
Flight bookings, changes, and cancellations
Refund assistance and tracking
Baggage inquiries and lost luggage support
Customer care for complaints, comments, and feedback
Frequent flyer or loyalty program assistance
Turkish Airlines Headquarters Details
For a global perspective, here are the headquarters details:
Address: Turkish Airlines Group Inc., 1 Skyview Drive, Fort Worth, TX 76155, USA
Phone Number: +1-800-433-7300
Working Hours: Monday – Friday, 8:00 AM – 6:00 PM (local time)
Role: Oversees all flight operations, corporate administration, customer service, and global network management.
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Summary
The Turkish Airlines Tokyo office is your go-to hub for bookings, customer support, and travel assistance in Japan. Understanding baggage allowances, refund processes, and how to contact customer care ensures a seamless travel experience. Whether you are flying locally or connecting internationally, knowing the Tokyo office and headquarters details can save you time and hassle.