Step-by-Step: How To Escalate A Problem With Expedia In 2025

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 Step 1: Call customer service

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●  Be prepared: Have your booking details ready. 

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●  Request a supervisor: Clearly state that you need to speak with a supervisor or higher-level support to resolve your issue.  ● 

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●  Live Chat: Use the live chat feature to get in touch with a virtual agent, who can often connect you with a human agent. 

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Online help & chat

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Once you’ve selected the correct menu path, the system should transfer you to a human agent. Wait times vary.

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Your full name and the name on the booking.

The email address used for the booking.

The itinerary or confirmation number (often labeled “ITINERARY #” on your booking).

Date(s) of travel (flight date, hotel check-in/out date, etc.).

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Politely greet the agent: “Hello, thank you for your time.”

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Thank the agent.

6. Best times and days to call

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According to GetHuman, for this number the least busy day is Monday and the most busy is Tuesday. 

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